Refund policy

Refund policy for digital products

Last updated: October 14, 2026

Nile Book Store sells digital products, including EPUB ebooks, PDFs, CBZ comics, audiobooks, and other downloadable files. No physical item is shipped, and no physical return or return-shipping label is required.

Digital purchases

Because digital products are delivered electronically and can be copied, we generally do not offer change-of-mind refunds after a product has been delivered or its download link has been accessed, except where required by applicable law. Please check the product description, language, included formats, and device or app compatibility before purchasing. Contact us if you are unsure.

Problems we can help resolve

We review requests for a replacement, restored download access, or refund when:

  • A technical fault on our website prevents you from downloading or accessing your purchase and we cannot resolve it within a reasonable time.
  • You receive a different digital product from the one you ordered.
  • The supplied file is corrupted, incomplete, or unusable for a reason not caused by your device or software.
  • You accidentally purchase the same product twice in the same transaction.

Device or app incompatibility alone is generally not grounds for a refund when the product was accurately described. This does not limit remedies for a product that is defective or materially different from its description, or any rights provided by applicable law.

How to request help or a refund

Email nilebookstore@outlook.com within 7 days of purchase for requests under this policy. Include your order number, book title, a description of the issue, and, for technical problems, your device and reading or listening app. Screenshots or error messages can help. Do not send passwords or payment-card details. The 7-day request period does not shorten any longer period or other rights provided by applicable law.

We respond within 48 hours on business days. We may first help restore access or provide a working replacement. We will email you the outcome of your refund request.

Approved refunds

Approved refunds are issued to the original payment method within 7–10 business days. Your bank or payment provider may take additional time to display the refund. If you have not received it after that period, email us so we can check its status.

Your consumer rights

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded or restricted, including rights relating to faulty or misdescribed digital content and any applicable cancellation or withdrawal rights. Where the law requires express consent and acknowledgment before an immediate digital download affects a withdrawal right, this policy alone does not replace that consent and acknowledgment.

Contact

For download help, refund requests, or questions, email nilebookstore@outlook.com or visit our contact and reading guidance page.